AGROBRASIL OPERADORA DE SEGURO AGRICOLA, is committed to provide good service to everyone who accesses its digital platforms and keeps the commitment to continue to respect and guarantee the privacy and protection of anyone’s personal data.
Collection of Personal Data
AGROBRASIL OPERADORA DE SEGURO AGRICOLA collects all information shared by the user when using the services operated by it exclusively for the partner insurance company, such as, for example, filling out contact forms, performing registrations, through insurance brokers of the partner insurance company or even access to the Agronet platform.
1.1. REGISTRATION INFORMATION
You share the following Registration Information with AGROBRASIL OPERADORA DE SEGURO AGRICOLA and with third parties that are part of the provision of the contracted service:
a) Registration data: personal information necessary for us to offer the services to you, such as full name, RG and CPF, address, telephone, e-mail, etc.
b) Financial data: bank information used for billing and credit, such as branch and current account number, credit card number, etc.
c) Contract data: information necessary to complete the process of contracting the services operated by AGROBRASIL OPERADORA DE SEGURO AGRICOLA.
d) Sensitive data: personal information that involves topics such as religion, sexual orientation/gender, racial/ethnic origin.
It is also worth mentioning that this information can also be obtained from public sources, when applicable, and it will be used to ensure access to services operated by AGROBRASIL OPERADORA DE SEGURO AGRICOLA and to respond to your requests, comments and questions.
1.2. CONSUMPTION INFORMATION
In order to improve the experience of those who use its platforms, improve network performance, expand coverage area, customize service offers, send alerts or notifications, AGROBRASIL OPERADORA DE SEGURO AGRICOLA may collect, with consent, legitimate interest or even by legal determination, the following information about those who use its services:
a) Traffic Data: (i) geolocation and telemetry, (ii) numbers to which a call is made, (iii) date and time, (iv) duration of the call and/or activity, (v) SMS sending, (vi) volume of data used, (vii) data on the level/quality of services (occurrence of failures, intermittence, etc), (viii) protocols, including internet protocols (IP), (ix) browser type, ( x) resources and devices used, (xi) functionalities accessed;
b) Voice Data: when there is contact through one of the Customer Service channels – SAC, with recording of the service;
c) Access Data: they serve to confirm the identity of the user and include, for example, answers to the questions that we will ask to, in some way, identify the user and other security information;
d) Profile Data: preferences for specific services and activities, this information being provided by the user himself, or deducible from the way he uses the services;
e) Browsing Data: browsing history, as well as search terms and links accessed, for possible use of personalized offers and recommendations (in cases of consent, AGROBRASIL OPERADORA DE SEGURO AGRICOLA collects the categories of websites/services/applications provided via your mobile phone, computer, TV or other compatible device).
Cookies are files that temporarily store some basic information that you access on our digital platforms, such as the AGROBRASIL OPERADORA DE SEGURO AGRICOLA website and application, or advertising.
1.4. THIRD PARTY SITES AND APPLICATIONS
The services operated by AGROBRASIL OPERADORA DE SEGURO AGRICOLA can be contracted and/or provided through different applications, operating systems or platforms, including third parties, such as social networks and search platforms (provider).
In these cases, the information that you spontaneously agreed to make available will be collected by the provider and passed on to AGROBRASIL OPERADORA DE SEGURO AGRICOLA, such as, for example, Registration Information, to guarantee access, and Consumption Information, for continuous improvement of the experience of those who use our services. platforms.
1.5. MINORS DATA
AGROBRASIL OPERADORA DE SEGURO AGRICOLA may collect and process personal data from minors (people under the age of 18) in the case of dependents or beneficiaries of the insurance company contract.
Minor’s data, such as full name and CPF/ME, are collected with specific consent and highlighted by at least one parent or legal guardian and are used to ensure continuous access to services and products. It is also worth mentioning that AGROBRASIL OPERADORA DE SEGURO AGRICOLA does not use data from minors for marketing purposes and/or offering services.
Processing of Personal Data
AGROBRASIL OPERADORA DE SEGURO AGRICOLA may process the personal data collected for:
a) execution of environmental and social responsibility projects and activities;
b) carrying out fraud prevention processes;
c) execution of relationship activities and assistance to the insured;
d) sale of services;
e) execution of marketing activities aimed at attracting new business;
f) profile analysis (profiling);
g) analysis of indicators and metrics;
h) granting of benefits;
i) execution of contractual activities related to the acquired services;
j) compliance with legal and regulatory obligations;
k) credit analysis performed by third parties;
l) risk analysis performed by third parties;
m) conducting research and various statistical surveys;
n) meet the requests of policyholders, former policyholders, prospects;
o) improve the services offered;
p) comply with the determinations of competent authorities, such as the Superintendence of Private Insurance – Susep, as determined by the insurance company;
q) make automated decisions (including the creation of profiles) for the purpose of calculating premiums, loss ratios, also carried out by third parties, and customizing their services to suit the needs of those who use our digital platforms.
AGROBRASIL OPERADORA DE SEGURO AGRICOLA may also use the information collected anonymously, i.e. without the possibility of association, directly or indirectly, with specific people who use our platforms, in order to improve and personalize the services we operate.
Sharing Personal Data
AGROBRASIL OPERADORA DE SEGURO AGRICOLA will share the personal information contained in its database with other companies of its economic group, service providers or even business partners, for the execution of contractual activities, with the consent of the holder or the legitimate interest of AGROBRASIL OPERATORA DE SEGURO AGRICOLA and the information is relevant to enable and/or improve products and services to users and are protected and safeguarded by those who received them.
In addition to the cases set out above, AGROBRASIL OPERADORA DE SEGURO AGRICOLA may share personal data with credit protection entities, preventing fraud situations, and also by court order and/or legal or regulatory determination, in which cases it will not be necessary to collect the user’s consent to do so.
Contracting and Availability of Databases
AGROBRASIL OPERADORA DE SEGURO AGRICOLA may hire third-party databases in order to enrich its own database, completing it with information that will help to offer services and products in a more personalized way to you.
Likewise, AGROBRASIL OPERADORA DE SEGURO AGRICOLA may make its database available to third parties, provided that the information contained in this database is aggregated and anonymous, and the third party uses the information for legitimate purposes, such as expanding its network coverage, verifying competition, conduct a survey, etc.
Thus, AGROBRASIL OPERADORA DE SEGURO AGRICOLA DOES NOT SELL ITS PERSONAL INFORMATION, it only publishes or shares with third parties non-identifiable information, that is, that there is no possibility of association, directly or indirectly, with an individual, except in the case of companies with that has a relationship of provision of services and/or delivery of products.
Rights and Duties of Users Regarding Personal Data
The user, holder of personal data, at any time, and free of charge, can exercise the following rights:
a) Access: when you choose to exercise the right of access, you will see the data that AGROBRASIL OPERADORA DE SEGURO AGRICOLA treats about you, being able to generate a file and export it for your use.
b) Portability: by choosing to exercise the portability right, you will receive a report of the registration data that AGROBRASIL OPERADORA DE SEGURO AGRICOLA treats about you to share with any third party you wish;
c) Rectification/Update: when opting for the right to update or rectify personal data; in order not to compromise the consistency of the database, we chose to standardize the process of rectification/updating of user data, and the data that can be rectified/updated will only, at first, be the contact telephone number and the email. Any other data that the owner requires alteration will be treated as a new record.
d) Explanation: you may choose to receive information about the origin, purpose and way of processing the data, as well as any sharing with third parties.
e) Clarifications on Automated Decisions: when you choose to exercise this right, you will receive explanations about automated decisions, such as the use of robots for data collection to create online marketing campaigns, and you may request their review.
f) Deletion: you may request the deletion of personal data processed by AGROBRASIL OPERADORA DE SEGURO AGRICOLA, and this request will undergo a feasibility assessment, due to a series of applicable legal and/or regulatory deadlines for data deletion, being that the data will only be effectively deleted after these deadlines have been exceeded.
g) Anonymization: the Elimination option will be performed, since, at first, AGROBRASIL OPERADORA DE SEGURO AGRICOLA will not perform data anonymization, and, so that you do not have this right injured, AGROBRASIL OPERADORA DE SEGURO AGRICOLA offers , then, the option to delete such data, thus confirming its non-use if so decided by you and in accordance with the rules described in the deletion item.
h) Blocking: in the same way as in Anonymization, when requesting this option you will be redirected to the Deletion option.
i) Revocation of consent: by selecting this option, you will be able to have explanations about consent (confirmation given for the collection and processing of your data) and revoke it.
j) Preferences for receiving marketing: you can select the option to continue or not to receive communications from promotional campaigns and/or offers of products and services from AGROBRASIL OPERADORA DE SEGURO AGRICOLA.
To exercise any of these rights, the user can access the Privacy Service of AGROBRASIL OPERADORA DE SEGURO AGRICOLA through the e-mail: firstname.lastname@example.org.
You are responsible for sharing true information with AGROBRASIL OPERADORA DE SEGURO AGRICOLA, as well as protecting the confidentiality of login(s) and password(s) to access services and products operated by AGROBRASIL OPERADORA DE SEGURO AGRICOLA, including to prevent their use unauthorized and must not share them with third parties.
The User must also be aware that the contracts signed with AGROBRASIL OPERADORA DE SEGURO AGRICOLA and with third parties represented by it also contain clauses on the collection, treatment and sharing of personal data, and their prior and full reading is recommended.
Personal Data Storage
AGROBRASIL OPERADORA DE SEGURO AGRICOLA stores and processes the personal data collected in a safe place, often on AGROBRASIL OPERADORA DE SEGURO AGRICOLA’s own servers or through cloud technology, always aiming at improvements in processes and in the delivery of products and services.
I. for application records, which are the profile information and content shared on AGROBRASIL OPERADORA DE SEGURO AGRICOLA’s own websites and applications: 6 months;
II. for any types of information collected, which may be used for legal purposes or requested by public authorities according to the legal and/or regulatory retention period, which may vary between 5 and 50 years.
Personal Data Security
AGROBRASIL OPERADORA DE SEGURO AGRICOLA uses appropriate technical security solutions and measures to guarantee the confidentiality, integrity and inviolability of data, such as antivirus, firewall, network protection, encryption and other technical and process measures that are minimally compatible with international standards and the use of good market practices. Security measures appropriate to the risks, such as against accidental or illegal destruction or accidental loss, alteration, disclosure or unauthorized access, in addition to access controls to stored information, delimiting permission and access privileges according to the responsibilities involved.
Data Officer (DPO): Administrative Manager